English English
4 minutes reading time (815 words)

Time-saving tips to speed up your planning applications

OoddySmile Studio/Shutterstock.com

We know that delays cause frustrations for everyone. In order to speed up the time to process applications and reduce delays, we’ve collated some top tips for our customers.

1. To save time when submitting applications and reduce common errors, use our Digital Registration Service (DRS) service, available on our portal. It has been designed to guide you through making applications step-by-step, avoiding basic mistakes through automated error checking and calculating fees for you. Proprietor names are also instantly checked against the register. If everyone starts using this service, we could see a significant reduction in requisitions (requests for information), saving both you and us time.

2. Rather than spending time in a telephone queue, you can use our free View My Applications service within the portal to:

view all the applications you’ve made using the portal check the status of your applications download all relevant documentation view the Estimated Completion Date (ECD) – the date by which customers can reasonably expect their application to be completed. As it’s an estimate, some applications will be completed before the given date. To find out more information about the ECD, please visit the help page

3. If necessary, you can ask us to process your application urgently. The expedite (fast-track) process is available for applications, either residential or commercial, where a delay would:

cause problems not related to a land transaction; or put a property sale or any kind of property transaction at risk, for example, a refinancing deal or development

4. Requisitions are a significant cause of delays. Currently we need to issue a requisition in about one in five cases. You can make sure your application is processed as quickly as possible by double-checking that it’s ready to be registered before lodging it. If we have all the information and documentation we need, and it’s correct, we won’t have to issue a requisition.  Our Application checklist: avoiding requisitions gives examples of common requisitions and how to avoid them.Or you can watch our series of videos on how to avoid requisitions.

5. If you need to request more time to reply to a requisition, portal users should use ‘Reply to Requisition’. All other users can contact us at gov.uk/guidance/contact-hm-land-registry.

6. In order to receive a reminder to respond to any requisitions before the cancellation date, make sure you include an up-to-date email address when lodging applications. Warnings of cancellation are sent after 40 days in most cases. For more details, see practice guide 50.

Where an application was lodged using the electronic Document Registration Service (e-DRS), requisitions are sent to the email address chosen by you in the e-DRS submission. Where the application was lodged by post, requisitions are sent to the email address provided on the application form.

7. In the last year, we issued approximately 40,000 requisitions after receiving the wrong fees. Application fee information can be found in our Registration services fee order. We also have a handy fee calculator to help you.

8. Our free webinars will help you prepare and send us quality applications.You can watch recordings and sign up for email alerts to be notified about our latest live webinars. Our most popular webinars include:

How you can avoid requisitions Submit quality applications through the portal General boundaries and interpreting HM Land Registry title plans

9. We have around 150-200 instances a week of undelivered post returned to us because a customer has changed address or is no longer using a DX address. If you wish to amend the address for anything that needs to be posted to you, please update your key number. This can be done by emailing a request for change to This email address is being protected from spambots. You need JavaScript enabled to view it..

10. When starting a complex commercial or infrastructure development project application for registration, you can use the Pre-submission Enquiry Service and Application Management Service to ask us for guidance.

11. Sign up to receive our monthly newsletter Landnet for our latest news and practice guidance. Landnet provides a round-up of our blogs, news stories and practice guide changes. You can also sign up to receive an email whenever we publish or update practice guides.

We welcome your comments about this blog in the comments below. Please note that we are unable to discuss individual cases through the comments section and would request that all such queries be directed to our Contact Us web form where you will receive a response as soon as possible.

 

 

Original author: Darren Standring, Customer Policy Team
Customers join new Business Gateway Community to h...
In-form-ed consent
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Tuesday, 28 September 2021
If you'd like to register, please fill in the username, password and name fields.

By accepting you will be accessing a service provided by a third-party external to https://www.wiggywam.co.uk/

Random Posts

19 November 2019
Latest platform updates, features, tips, tricks and tutorials to help you get the most out of WiggyWam
WHAT IS A POWER TEAM? The term 'Power Team' has been around for a long time and is basically defined as "a group of professionals who work in non-competing, related fields, who have good working relat...
27 July 2021
General
UK Government News
OoddySmile Studio/Shutterstock.com We know that delays cause frustrations for everyone. In order to speed up the time to process applications and reduce delays, we’ve collated some top tips for our cu...
30 September 2020
UK Government News
After months spent rebuilding the Energy Performance of Buildings Register, our team had an exciting weekend launching 2 new services:  Getting a new energy certificate  Find an energy certificate  He...

Top Articles

29 March 2020
Experts Corner
Einstein once famously said, "The definition of insanity is to keep doing the same thing, over and over again, expecting a different result". Less infamous, yet still a quote by Einstein is; "The diff...
29 March 2020
Experts Corner
This guide has been compiled from years of experience in various sectors of the property industry, from estate and letting agency, surveying, property investing as well as training and mentoring many ...
16 December 2019
Latest platform updates, features, tips, tricks and tutorials to help you get the most out of WiggyWam
There are a number of providers offering virtual tours/3D modelling but the one that stands out for us is Matterport. They have been around for a while now and just get better. Mat...
No Internet Connection
0
Shares
Cron Job Starts