The scale and cost of requisitions
In part one of this blog, we explored how HM Land Registry is reducing the number of requisitions we...
Using data design to transform the planning application process: get involved
The planning application process, known as development management, is integral to new developments c...
Empowering voters: behind the scenes of the Choose My PCC service
We are a multidisciplinary team embedded within the MHCLG’s Elections Directorate, which builds and ...
How are we reducing the number of requisitions we send?
Chonlatee42/Shutterstock.com While our overriding focus is on reducing the age of our oldest applica...
Prioritising mental health in the workplace
My interest in mental health stems from a personal experience, having supported my wife through very...
User needs and user biases: telling them apart
As I sat through my 10th or so user research interview on the Common Tools as a Service project at t...
Setting the foundations for effective data use in local government
In this blog post, we share the insights behind our approach to scaling data standards and an update...
Adaptive funding: 8 ways to make funding effective in solving complex problems
Complex problems Most of the problems that today’s governments are trying to address are complex. I...
Taking a bold, innovative approach to tackle the digital and data recruitment challenge
Digital and data roles are known to be difficult to fill, not only in government but in the wider se...
Funding Service: why combining self-service with a human touch works best for grant teams
What we mean by guided self-service In the world of designing and launching new funds, guided self-...
Design, delivery, and determinism: reflections on the SDinGov conference 2024
Not quite the entire MHCLG contingent at the Service Design in Government conference, hosted in Edin...
My experience on the Summer Internship Programme in MHCLG
A career in MHCLG Digital is open to everyone regardless of their background. The Civil Service Summ...
It’s now much easier to add additional parties to Digital Registration Service applications
BushAlex/Shutterstock.com HM Land Registry now processes more than 1.5 million applications annually...
From Homes for Ukraine to community building: my journey as a business analyst Fast Streamer
I’m Luke and I’m a business analyst in my first year of the ‘Digital, Data Technology and Cyber’ Fas...
Delivering at pace: introducing Common Tools as a Service
For the past 18 months, my team and I have been leading a new initiative at MHCLG called Common Tool...
Exploring the use of artificial intelligence to streamline the planning process
Planning documents often contain vast amounts of valuable information, but accessing and using this ...
Improving our digital services
David Gyung/Shutterstock.com We have made a number of key improvements to our digital services over ...
Funding Service Design: Using content design to reduce the burden on applicants
In September 2022, I started on a new project as a content designer in the Funding Service Design te...
Developing a service to assess and understand cyber resilience in local government
The DLUHC Local Digital team is supporting councils in England to build their cyber resilience. Thro...
Future Councils Pilot insights: Common challenges to digital transformation in local government
The aim of Future Councils was to understand the conditions required for councils to become modern a...
A foot in the Digital Front Door: expanding digital thinking in policy-making
In this post, Greg Winfield, Head of User-Centred Policy Design at DLUHC, talks about how adding use...
PropTech Innovation Fund: how it's helped identify barriers to adoption of digital engagement tools and the role of government and partners to reduce them
Technology can play a vital role in enhancing community engagement and modernising the planning syst...
Scaling data standards to support local government
One major challenge councils face is unconnected technology solutions that can’t share data with eac...
Join us at our virtual Digital Recruitment Days and explore your next career move
Do you work in engineering, user research or interaction design, and are looking for a rewarding and...
Join the Funding Service Design team
DLUHC’s Funding Service Design team is improving DLUHC’s funding service – we are redesigning key el...
Applying user ecosystem thinking in Funding Service Design
In DLUHC’s Funding Service Design team, we design ways to improve the user experience of applying fo...
Unlocking collaboration: new ways of working in our delivery community of practice
Delivery managers are accountable for the delivery of products and services. Due to the dynamic and ...
Recognising the vital work of conveyancers
Reflecting on last week’s second National Conveyancing Week (NCW), we want to take this valuable opp...
Amalgamation or merger – what’s the difference?
Gajus/Shutterstock.com At HM Land Registry we find that applicants sometimes mistakenly refer to ama...
Can 6,700 Practice and Process subscribers be wrong?
Launching any new publication is an anxious time for everyone involved. Have we got the format right...