Designing a user-centred cyber assessment service for local government

In October 2024, the MHCLG Local Digital team launched the Cyber Assessment Framework (CAF) for loca...

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From manual to automated: enhancing reporting for the Homelessness and Rough Sleeping team 

The Digital Process Improvement team in MHCLG is a diverse, multidisciplinary team dedicated to maki...

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Are you paying too much for HM Land Registry services?

If you are looking for information about land or property in England or Wales, you will probably wan...

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  16 Hits

What might a Policy Standard in government look like? 

Government is becoming more familiar with doing user-centred policy design, whether in creating prog...

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  23 Hits

Funding Service: Defining data standards for grant teams

Creating reusable standards to improve grant delivery Data collection in funding is complex, with no...

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  32 Hits

The scale and cost of requisitions

In part one of this blog, we explored how HM Land Registry is reducing the number of requisitions we...

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  32 Hits

Using data design to transform the planning application process: get involved

The planning application process, known as development management, is integral to new developments c...

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  28 Hits

Empowering voters: behind the scenes of the Choose My PCC service 

We are a multidisciplinary team embedded within the MHCLG’s Elections Directorate, which builds and ...

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  33 Hits

How are we reducing the number of requisitions we send?

Chonlatee42/Shutterstock.com While our overriding focus is on reducing the age of our oldest applica...

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  27 Hits

Prioritising mental health in the workplace  

My interest in mental health stems from a personal experience, having supported my wife through very...

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  30 Hits

User needs and user biases: telling them apart

As I sat through my 10th or so user research interview on the Common Tools as a Service project at t...

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  30 Hits

Setting the foundations for effective data use in local government

In this blog post, we share the insights behind our approach to scaling data standards and an update...

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  48 Hits

Adaptive funding: 8 ways to make funding effective in solving complex problems

Complex problems  Most of the problems that today’s governments are trying to address are complex. I...

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  45 Hits

Taking a bold, innovative approach to tackle the digital and data recruitment challenge 

Digital and data roles are known to be difficult to fill, not only in government but in the wider se...

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  46 Hits

Funding Service: why combining self-service with a human touch works best for grant teams 

What we mean by guided self-service  In the world of designing and launching new funds, guided self-...

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  47 Hits

Design, delivery, and determinism: reflections on the SDinGov conference 2024 

Not quite the entire MHCLG contingent at the Service Design in Government conference, hosted in Edin...

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  53 Hits

My experience on the Summer Internship Programme in MHCLG 

A career in MHCLG Digital is open to everyone regardless of their background. The Civil Service Summ...

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  40 Hits

It’s now much easier to add additional parties to Digital Registration Service applications

BushAlex/Shutterstock.com HM Land Registry now processes more than 1.5 million applications annually...

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  39 Hits

From Homes for Ukraine to community building: my journey as a business analyst Fast Streamer

I’m Luke and I’m a business analyst in my first year of the ‘Digital, Data Technology and Cyber’ Fas...

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  45 Hits

Delivering at pace: introducing Common Tools as a Service

For the past 18 months, my team and I have been leading a new initiative at MHCLG called Common Tool...

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  43 Hits

Exploring the use of artificial intelligence to streamline the planning process

Planning documents often contain vast amounts of valuable information, but accessing and using this ...

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  100 Hits

Improving our digital services

David Gyung/Shutterstock.com We have made a number of key improvements to our digital services over ...

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  76 Hits

Can 6,700 Practice and Process subscribers be wrong?

Launching any new publication is an anxious time for everyone involved. Have we got the format right...

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  53 Hits

Asking for guidance part 3: The case of the curious caution 

Approximately 65% of complex applications receive requisitions. This is because some points are hard...

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  74 Hits

Join us at our virtual Digital Recruitment Days and explore your next career move

Do you work in engineering, user research or interaction design, and are looking for a rewarding and...

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  52 Hits

Recognising the vital work of conveyancers

Reflecting on last week’s second National Conveyancing Week (NCW), we want to take this valuable opp...

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  50 Hits

How Zero Down Lease is taking the fear out of leasehold extensions

Zero Down Lease took part in the Geovation Accelerator Programme in 2022. The programme is co-sponso...

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  86 Hits

Amalgamation or merger – what’s the difference?

Gajus/Shutterstock.com At HM Land Registry we find that applicants sometimes mistakenly refer to ama...

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  76 Hits

Join the Funding Service Design team

DLUHC’s Funding Service Design team is improving DLUHC’s funding service – we are redesigning key el...

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  58 Hits

Funding Service Design: Using content design to reduce the burden on applicants

In September 2022, I started on a new project as a content designer in the Funding Service Design te...

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  56 Hits
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